Customer Survey Form

Dear Customer,

Our company is proud of having held the ISO9001:2008 Quality Standard for the past 5 years, and the ISO14001:2004 Environmental standard for the past 2 years.

We see this achievement as a reflection of our ongoing efforts to improve the quality of the service we offer to our customers.
However, we realize that our perception of the quality of our service is not always the same as that of the customer. As such, we would be most grateful if you could provide us with some feedback so that we can maintain our high standard of customer service, and improve upon where necessary.

We would like to thank you for your continued support and we would like to assure you that all answers will be treated with the strictest confidence.

On completing the questionnaire below, please return to us marked for the attention of the Quality Manager. Thank you for your assistance.

Please enter marks out of 10 for each question

10 = First Class 5 = Average 0 = Very Poor

Question

Telephone Manner

Do we answer your calls efficiently?

Are our staff courteous on the telephone?

Do we return calls promptly?

Do we keep you on hold excessively?

Is the support we give of the standard you expect?

Customer Service

Do we listen to,and understand your problems?

Do we provide positive answers to your problems?

Are we helpful and courteous?

Does our service meet the needs of your company?

Product / Service

Do we deliver on time?

Do we keep our promises?

Are our products / services fit for purpose?

Are our staff courteous and efficient?

Are our staff respectful to your property?

Do we leave your property in a clean and tidy state?

Do we act in a professional manner?

After Sales Service

Do we listen to your concerns / complaints?

Do we rectify complaints to your satisfaction?

Do we learn from previous mistakes?

Is our "continual improvement" system working for you?

Is our service / product "right first time"?

Do we rectify problems rapidly?

Is our accounting system accurate?

Do invoices clearly state what charges relate to?

Are you pleased with the overall service we offer?

Would you recommend us to other customers?

Thank you for helping us to improve our service to you. We would welcome any comments you may wish to make about our products/ service, or any suggestions you may have

Comments / Suggestions:

Would you like us to arrange a visit from our management team to discuss our service or your requirements?

yes
no

If yes, please enter your details below:

Name:

Position:

Company:

Contact Number:

* All of the information given in this questionnaire is anonymous unless the above details are entered

Paramount Packaging Ltd
Croghan Ind Est, Emoclew Road, Arklow, Co Wicklow
Ph: 0402 31919; Fax: 0402 31910;
Email: info@paramount.ie; Web: www.paramount.ie